REFUND, RETURN & EXCHANGE POLICY
Last Updated: August 8, 2026
At Yuza Clothing, we want every customer to have a comfortable and reliable shopping experience.
If you receive a product that is damaged, defective, incorrect, or otherwise eligible for return, you may request a return, exchange, or refund in accordance with the conditions described below.
Please read this policy carefully before placing an order.
1. RETURN PERIOD
Eligible products may be returned within 7 days from the date of delivery.
The return request must be submitted within the applicable return period.
Return requests submitted after 7 days from delivery may not be accepted unless required under applicable law or specifically approved by Yuza Clothing.
2. CONDITIONS FOR RETURN
To qualify for a return, the product should generally be:
• Unused
• Unwashed
• Unworn, except for reasonable trial where applicable
• Free from stains, damage, perfume, odour, makeup, or alteration
• Returned with original tags attached
• Returned with original packaging where available
• Returned with all accessories or items originally supplied with the product
• Accompanied by the correct order information
Yuza Clothing reserves the right to inspect returned products before approving a refund or exchange.
3. ELIGIBLE RETURN REASONS
A return request may be accepted in situations including:
• Wrong product received
• Wrong size received compared with the size ordered
• Wrong colour or variation received
• Product received in damaged condition
• Product received with a manufacturing defect
• Product significantly different from the confirmed order
• Missing product or component from the shipment
• Other return-eligible reasons approved by Yuza Clothing
Customers may be asked to provide photographs or other information to help us verify the issue.
4. SIZE-RELATED RETURNS OR EXCHANGES
If the product fits differently than expected, you may request a size exchange within 7 days of delivery, subject to:
• Product condition
• Availability of the requested replacement size
• Original tags being attached
• The item not being washed, used, damaged, or altered
If the requested size is unavailable, Yuza Clothing may offer another available option or process an eligible refund.
5. DAMAGED OR DEFECTIVE PRODUCTS
If you receive a damaged or defective product, please contact Yuza Clothing as soon as possible after delivery.
Provide:
• Order number
• Product name
• Description of the issue
• Clear photographs or video showing the damage or defect where reasonably required
After verification, Yuza Clothing may arrange a replacement, exchange, return, or refund depending on the circumstances and product availability.
6. WRONG PRODUCT RECEIVED
If the product delivered is different from the product you ordered, please submit a return request with your order details.
Once verified, we may arrange:
• Return pickup
• Correct replacement
• Exchange
or
• Refund
You will generally not be charged return shipping where the incorrect product was supplied by Yuza Clothing.
7. PRODUCTS THAT MAY NOT BE ELIGIBLE FOR RETURN
Certain products may not be eligible for return except where they are defective, damaged, incorrectly supplied, or where return is otherwise required under applicable law.
Examples may include:
• Products that have been used extensively
• Products that have been washed
• Products with removed or damaged tags
• Products altered or customised at the customer's request
• Products damaged after delivery because of customer misuse
• Products returned with stains, perfume, body odour, makeup, or other signs of use
• Products returned without necessary components or accessories
• Products specifically marked as non-returnable at the time of purchase, where permitted
Any product-specific return restriction should be displayed on the relevant product page before purchase.
8. HOW TO REQUEST A RETURN
To request a return or exchange:
STEP 1
Log in to your Yuza Clothing account and locate the relevant order, where the return option is available.
OR
Contact Yuza Clothing customer support with your order number.
STEP 2
Select or explain the reason for your return.
STEP 3
Provide photographs or supporting information if requested.
STEP 4
Wait for return approval and pickup instructions.
Please do not send products to us independently unless instructed by Yuza Clothing.
9. RETURN PICKUP
Where return pickup is available, Yuza Clothing or its courier partner may arrange collection from the delivery address or another approved address.
Customers must ensure that:
• The correct product is packed
• All accessories are included
• Product tags remain attached where applicable
• The package is safely packed for transit
Pickup availability may depend on the customer's location and courier serviceability.
10. QUALITY CHECK
Returned products may undergo a quality inspection after reaching Yuza Clothing or the relevant return facility.
The inspection may verify:
• Product condition
• Tags
• Packaging
• Signs of use
• Damage
• Correct item
• Reported defect or issue
• Missing components
Refunds or exchanges may be processed after the returned item successfully completes the applicable verification process.
11. REFUND APPROVAL
Once the returned product is received and approved, the customer will be informed regarding the refund status.
The eligible refund may include the amount paid for the returned product, subject to applicable deductions or conditions disclosed during the purchase or return process.
12. REFUND METHOD
For prepaid orders, approved refunds will generally be processed back to the original payment method wherever possible.
This may include:
• UPI
• Debit card
• Credit card
• Net banking
• Supported digital payment methods
For Cash on Delivery orders, the customer may be asked to provide suitable bank account, UPI, or other refund information through an authorised process.
Yuza Clothing will never ask customers to provide a UPI PIN, card PIN, CVV, OTP, or internet banking password to receive a refund.
13. REFUND PROCESSING TIME
After a refund has been approved and initiated by Yuza Clothing, it may take approximately 5 to 10 business days for the amount to appear in your account.
The actual time may vary depending on:
• Bank
• Card issuer
• UPI provider
• Payment gateway
• Payment method
Once the refund has been successfully initiated from our side, additional processing time by the bank or payment provider may be outside Yuza Clothing's direct control.
14. CASH ON DELIVERY REFUNDS
For eligible Cash on Delivery returns, refunds may be issued through:
• UPI transfer
• Bank transfer
or
• Another supported refund method
Customers must provide accurate refund details.
Yuza Clothing is not responsible for delays caused by incorrect account or payment information provided by the customer.
15. SHIPPING CHARGES
Original delivery charges may not always be refundable.
However, where the return is caused by:
• Wrong product supplied
• Damaged product supplied
• Defective product supplied
or
• An error attributable to Yuza Clothing
applicable return or replacement shipping costs will generally be handled by Yuza Clothing.
16. RETURN SHIPPING CHARGES
For approved returns arising from a product defect, damage, or incorrect product supplied by Yuza Clothing, return shipping charges will generally be borne by Yuza Clothing.
For discretionary returns such as change of preference or certain size exchanges, return shipping charges may apply if disclosed to the customer.
17. EXCHANGES
Eligible products may be exchanged within the applicable 7-day return period.
Exchange requests are subject to:
• Product availability
• Size availability
• Colour availability
• Successful return verification
• Product condition
If the requested replacement is not available, Yuza Clothing may offer another option or an eligible refund.
18. CANCELLATION BEFORE SHIPPING
Customers may request cancellation before an order has been shipped.
If cancellation is successfully completed before dispatch, any eligible prepaid amount will be refunded to the original payment method.
Once an order has already been shipped, cancellation may no longer be possible and the customer may need to follow the applicable return process after delivery.
19. ORDER CANCELLATION BY YUZA CLOTHING
Yuza Clothing may cancel an order in circumstances such as:
• Product unavailable
• Stock discrepancy
• Payment failure
• Payment verification issue
• Incorrect pricing caused by a technical error
• Invalid or incomplete delivery information
• Suspected fraudulent transaction
• Courier service unavailability
• Other operational circumstances preventing fulfilment
If a prepaid order is cancelled by Yuza Clothing, the eligible amount paid will be refunded through the appropriate payment method.
20. FAILED OR DUPLICATE PAYMENTS
If money is debited but the order is not successfully created, customers should first verify whether the payment has automatically reversed.
Depending on the bank or payment provider, automatic reversals may require additional processing time.
If you believe you have been charged more than once for the same transaction, contact Yuza Clothing with:
• Payment reference
• Order number, if available
• Transaction date
• Amount
Do not share confidential banking credentials such as PIN, CVV, OTP, or passwords.
21. SALE AND DISCOUNTED PRODUCTS
Sale or promotional products may have different return or exchange conditions where clearly disclosed on the product page or during checkout.
A discount alone does not automatically mean that an item is non-returnable.
Any applicable return restriction should be clearly communicated before purchase.
22. BULK AND WHOLESALE ORDERS
Bulk, wholesale, reseller, institutional, school, corporate, event, or customised orders may have separate return and refund terms.
Because such orders may involve:
• Special pricing
• Large quantities
• Custom production
• Special sizes
• Special colours
• Custom branding
• Special packaging
the applicable cancellation, return, exchange, and refund conditions may be agreed separately before the order is confirmed.
Customers placing bulk orders should review the agreed commercial terms before making payment.
23. CUSTOMISED PRODUCTS
Products specially manufactured, printed, embroidered, altered, personalised, branded, or otherwise customised for a customer may not be eligible for normal discretionary returns.
However, if a customised product is defective, damaged, or materially different from the confirmed specifications, please contact Yuza Clothing so the issue can be reviewed.
24. REFUND FOR MISSING PRODUCTS
If an item is missing from your delivered order, please contact us promptly.
We may request:
• Order number
• Package photographs
• Packaging information
• Unboxing evidence where reasonably available
After verification, Yuza Clothing may arrange shipment of the missing product or process an eligible refund.
25. RETURN REQUEST REJECTION
A return or refund request may be rejected where reasonably applicable if:
• The return period has expired
• The product has been used beyond reasonable inspection
• The product has been washed
• The product has been altered
• Original tags have been removed
• The returned product is different from the supplied product
• The product has been damaged after delivery by the customer
• Parts or accessories are missing
• The request does not satisfy the applicable return conditions
Any rejection should be considered together with applicable consumer rights and the circumstances of the particular order.
26. REFUND STATUS
Customers may contact Yuza Clothing customer support regarding the status of an approved refund.
Please keep your:
• Order number
• Return reference
• Refund reference, where available
for easier assistance.
27. CUSTOMER RESPONSIBILITY
Customers are responsible for:
• Providing accurate order information
• Selecting the correct product and size
• Providing a valid delivery address
• Providing accurate contact information
• Keeping the product safe until return pickup
• Returning the correct product
• Providing accurate refund information where required
28. FRAUDULENT OR ABUSIVE RETURNS
Yuza Clothing may review accounts or orders where there is reasonable evidence of repeated fraudulent, false, manipulated, or abusive return activity.
Where misuse is reasonably identified, Yuza Clothing may take appropriate action in accordance with its terms and applicable law.
29. CONSUMER RIGHTS
Nothing in this Refund, Return & Exchange Policy is intended to remove or restrict consumer rights that cannot legally be excluded under applicable Indian consumer-protection law.
Where applicable law provides the customer with additional rights or remedies, those rights will continue to apply.
30. CHANGES TO THIS POLICY
Yuza Clothing may update this Refund, Return & Exchange Policy from time to time.
Changes may be made because of:
• Business requirements
• Courier arrangements
• Payment methods
• Product categories
• Operational changes
• Legal or regulatory requirements
The latest version of this policy will be published on the Yuza Clothing website.
31. CONTACT US
If you need assistance with a return, exchange, cancellation, or refund, please contact:
YUZA CLOTHING
Email:
support@yuzaclothing.com
Website:
www.yuzaclothing.com
When contacting us regarding an order, please provide your order number so that we can assist you more quickly.